Comments on: Is Apple Trying to Screw Us? http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/ TheAppleBlog, published by and for the day-to-day Apple user, is a prominent source for news, reviews, walkthroughs, and real life application of all Apple products. Sun, 22 Nov 2009 01:47:35 +0000 http://wordpress.com/ hourly 1 By: Back-to-School Specials and AppleCare http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10951 Back-to-School Specials and AppleCare Sat, 31 May 2008 04:12:15 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10951 [...] debating getting it when I purchase my iMac later this year. Though, I know there is some good anecdotal evidence as well. What are your experiences? Feel free to link to blogs with [...] [...] debating getting it when I purchase my iMac later this year. Though, I know there is some good anecdotal evidence as well. What are your experiences? Feel free to link to blogs with [...]

]]> By: Back-to-School Specials and AppleCare | The Apple Blog http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10952 Back-to-School Specials and AppleCare | The Apple Blog Sat, 31 May 2008 03:32:39 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10952 [...] debating getting it when I purchase my iMac later this year. Though, I know there is some good anecdotal evidence as well. What are your experiences? Feel free to link to blogs with [...] [...] debating getting it when I purchase my iMac later this year. Though, I know there is some good anecdotal evidence as well. What are your experiences? Feel free to link to blogs with [...]

]]> By: david http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10950 david Sat, 30 Dec 2006 06:25:11 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10950 After going through a really difficult time getting my apple care extended warranty honored, and having techtools trash my G5, and speaking to more than a few other individuals that also experienced problems, I created a website to document user problems with the extended warranty products. The site is new, so the reporting won't be up until mid Feb If you, or someone you know has experienced a problem applecare, please have them complete the survey at: www.applecarecenter.com Note: Not associated with apple.com or apple computer. After going through a really difficult time getting my apple care extended warranty honored, and having techtools trash my G5, and speaking to more than a few other individuals that also experienced problems, I created a website to document user problems with the extended warranty products.

The site is new, so the reporting won’t be up until mid Feb

If you, or someone you know has experienced a problem applecare, please have them complete the survey at: http://www.applecarecenter.com

Note: Not associated with apple.com or apple computer.

]]> By: David http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10949 David Thu, 21 Dec 2006 00:06:19 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10949 Ditto on the poor attitude and knowledge of the so called Apple Care of the Genius Bar. I wanted to know the part number for the my G5 internal modem option. (Seached apple.com extensively, and could not find it.) First, I was told it didn't exist. After I informed them and showed in the manual reference to this option, I was told, this was now offered as an external solution in the Air Port. Already have an older Airport, don't need to spend $200 on a new one to get a modem. Finally, they offered an option for an external USB modem. All this was provided with an aditude, as if I didn't know what I was talking about, and was a bother. As a Mac user of almost 20 years I couldn't believe their attitude. I simply wanted the part number so I could purchase a used one from e-Bay or where ever. Horrible. I never buy from the Apple Store, even though they are only 1/2 mile from my house. :) Ditto on the poor attitude and knowledge of the so called Apple Care of the Genius Bar. I wanted to know the part number for the my G5 internal modem option. (Seached apple.com extensively, and could not find it.)

First, I was told it didn’t exist. After I informed them and showed in the manual reference to this option, I was told, this was now offered as an external solution in the Air Port. Already have an older Airport, don’t need to spend $200 on a new one to get a modem. Finally, they offered an option for an external USB modem.

All this was provided with an aditude, as if I didn’t know what I was talking about, and was a bother. As a Mac user of almost 20 years I couldn’t believe their attitude. I simply wanted the part number so I could purchase a used one from e-Bay or where ever.

Horrible. I never buy from the Apple Store, even though they are only 1/2 mile from my house. :)

]]> By: Nick http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10948 Nick Sun, 17 Dec 2006 03:53:00 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10948 I was a consultant in the PC world for years and I have had my fair share of abuse from most PC vendors. I switched 2 years ago and my only few times dealing with the Genius Bar and Apple tech support has been brilliant. If you compare Apple customer care with, say Dell, Compaq or HP then it is sterling silver service. Of course, if I was in Norway, things would be different but we are in a country where consumers are second class citizens only good enough to pay and suffer. Apple is much better than it's PC counterparts in general. Everyone has bad days though, I just try to stay away from them ;) I was a consultant in the PC world for years and I have had my fair share of abuse from most PC vendors.

I switched 2 years ago and my only few times dealing with the Genius Bar and Apple tech support has been brilliant. If you compare Apple customer care with, say Dell, Compaq or HP then it is sterling silver service. Of course, if I was in Norway, things would be different but we are in a country where consumers are second class citizens only good enough to pay and suffer. Apple is much better than it’s PC counterparts in general. Everyone has bad days though, I just try to stay away from them ;)

]]> By: karl http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10947 karl Sat, 16 Dec 2006 17:09:04 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10947 When my PB 12"s Superdrive went broke, my Apple Care wasn't worth all the money anymore. I was complaining about strange noises, slight problems of ejecting CDs/DVDs and getting media out and putting it back again before the Drive would actually read it. So I lived with the problems and didn't bother anymore. 2 weeks after Apple Care expired the Superdrive gave up totally. One friend of mine is waiting for his MacBook Pro for 4 weeks now… O.K. not an Apple Care issue, but another friend of mine as been keeping returning his MacBook Pros for about 6 weeks until he got one with minor problems like broken speakers etc. he was willing to live with just to get started working again. Apple products are hugely expensive in Germany compared to prices in America or Switzerland (!!!). And what really makes me think is this one example of 6 weeks returning I whitnessed and it's still not working the way it should for that price. When my PB 12″s Superdrive went broke, my Apple Care wasn’t worth all the money anymore. I was complaining about strange noises, slight problems of ejecting CDs/DVDs and getting media out and putting it back again before the Drive would actually read it. So I lived with the problems and didn’t bother anymore. 2 weeks after Apple Care expired the Superdrive gave up totally.
One friend of mine is waiting for his MacBook Pro for 4 weeks now… O.K. not an Apple Care issue, but another friend of mine as been keeping returning his MacBook Pros for about 6 weeks until he got one with minor problems like broken speakers etc. he was willing to live with just to get started working again.

Apple products are hugely expensive in Germany compared to prices in America or Switzerland (!!!). And what really makes me think is this one example of 6 weeks returning I whitnessed and it’s still not working the way it should for that price.

]]> By: McTar http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10946 McTar Sat, 16 Dec 2006 12:44:27 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10946 Here in Norway we have far stronger consumer law and rights. Apple has taken a lot of beating from the consumer protection agency and the press for practicing US warranty and consumer rights standards. Here in Norway we have far stronger consumer law and rights. Apple has taken a lot of beating from the consumer protection agency and the press for practicing US warranty and consumer rights standards.

]]> By: FUDsucker Proxy http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10945 FUDsucker Proxy Sat, 16 Dec 2006 07:05:15 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10945 I buy AppleCare but I have never had to use it. That may sound unremarkable but I have owned Macs for 15 years and have never had to contact Apple. I buy AppleCare but I have never had to use it. That may sound unremarkable but I have owned Macs for 15 years and have never had to contact Apple.

]]> By: FUDsucker Proxy http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10944 FUDsucker Proxy Sat, 16 Dec 2006 07:02:25 +0000 http://theappleblog.com/2006/12/15/is-apple-trying-to-screw-us/#comment-10944 Blaming Apple for DRM that the music industry insisted upon is nothing but an anti-Apple FUD campaign, its a total non-issue, the DRM on music from iTunes has never stopped me from doing what I want with it. I guess only show up if you tried to install the music directly onto something other than an iPod, You have to burn a CD in iTunes then transfer. One extra step! BIG F'ING DEAL! Can't comment on Customer Service as there is no Apple Store here, but the Apple Resellers have generally been pretty good. I buy AppleCare (currently have it for my iMac G5) can't tell you how good the service is because I have never had to use it. (touch wood, no not that wood!) ; ) Blaming Apple for DRM that the music industry insisted upon is nothing but an anti-Apple FUD campaign, its a total non-issue, the DRM on music from iTunes has never stopped me from doing what I want with it. I guess only show up if you tried to install the music directly onto something other than an iPod, You have to burn a CD in iTunes then transfer. One extra step! BIG F’ING DEAL!

Can’t comment on Customer Service as there is no Apple Store here, but the Apple Resellers have generally been pretty good.

I buy AppleCare (currently have it for my iMac G5) can’t tell you how good the service is because I have never had to use it. (touch wood, no not that wood!) ; )

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