After working with them for about 2 months, I gave up, and asked for a refund. They did eventually get it to me.

This wasn’t worth the bother. I don’t mind helping someone on Beta software, and helping work out a few kinds… but not uninstalling and re-installing and never getting a product that EVER worked, was really quite bad. It is not ready for prime time, period.

I found their tech support to be fairly slow, although once I got the direct email of a support staff person, it was better.

I say, avoid it.

CH

My bump… when I launched Mozy for the first time I was able to complete the setup process, but after 8hours running the initial backup, nothing was uploaded. I worked through the firewall suggestions I found on the web and tried again. It’s 2 days later. I have put a considerable number of hours into fiddling, and now I can’t find the progress window.

I tried the 2 solutions for status window and neither worked for me.

Is anyone else out there having this problem, or … better yet, worked around it?

My first tech support request, which came within a day of using it, went unresponded to for about 5 days. That was not the only time an inordinate delay for tech support occurred.

But the main problem was, the software just did NOT work! I signed up at the end of January, and here in early April, Mozy has not succeeded in backing up my 60 GB of data! I have had it running several times daily. The software kept quitting, or connecting but failing to actually upload anything. I exchanged email with multiple tech support people, and went through about 5 upgrades, each upgrade promising to fix the problem that was stopping me from uploading data.

I cancelled today after an upgrade to the most recent version failed to work at all, despite several uninstall/reinstall procedures.

IMHO, Mozy for Mac is not even reliable enough to qualify for a Beta test status. I do personally know ONE Mozy for Mac user for whom this actually seems to work. He is happy. But it seems possible from internet reviews that he is in the minority.

In response to my repeated attempts to problem-solve for Mozy, they extended my contract by 2 months, for free. But I found that the amount of time I was spending trying to get Mozy to work was not worth “free,” even.

Good luck to Mozy, and I hope they get their sluggish technical support times improved, and that someday they have a product worthy of marketing to the Mac community. We Mac users expect better.

Greg C

But we are talking about beta software here, so be careful. Check out the cautions in this blog post for how to do just that.

I tried everything I could think of (prefs, cache, etc.) that didn’t require actual geekiness. Finally, ripped out Mozy. Fine so far.

I have uninstalled it.

https://mozy.com/?ref=CQC6RC

or alternatively just enter the code CQC6RC by hand during the registration process.

Also, if you use my code, I will travel to wherever you live and give you a hug*.

*Hugs valid only for redemption within the greater Reading area of England. All others will receive a mental ‘air hug’ which will make you feel all warm and gooey inside.

here’s an update on where we’re at with these issues:

> disk space being eaten up like crazy:

It looks like there are two problems here:

1) the log file (/var/log/mozy.log) is being filled up with a lot of log lines. We’re actively looking at this problem. if someone could send to macsupport@mozy.com the last 1MB or so of one of these runaway logs, it would definitely help us figure out what’s going on. under normal usage, the log file should never get above a couple MB, and is rotated regularly. (thanks Elan for sending the relevant lines from your log in.)

2) mozy is using too much tmp space. Under normal conditions, Mozy does not use very much disk space at all during backups. it does NOT need as much tmp space as everything you’re backing up. you know that tmp space is the issue (and not the log file) if rebooting your Mac frees up the space. if this is happening to you, please let support know. i’ve directed support to escalate these cases directly to the engineers.

> tomas (Mozy crashes at config): please send us the crashdump so we can see where the crash is happening.

> peter (doesn’t see all files in folder): this is a known problem that should be fixed in one of the next releases.

> stephen (not running as admin): we know about this one as well and will address it soon.

> jonathan (stalls at 75.3%): Please contact macsupport@mozy.com so we can figure out why it’s stalling.

thank you everyone for the great feedback, both positive and negative. we will likely release an upgraded beta later this week. this kind of feedback from the community really helps us get to RC quality.

-josh
Josh Coates
Founder,CEO
Berkeley Data Systems, Inc (Mozy/MozyPro)

Maybe Mozy are just using the term “Beta” as it’s intended to be used, for a tool that isn’t quite ready for primetime yet. Thats the problem with things like Gmail and flickr, they’ve set an unrealistic expectation of Beta products.