Comments on: iTunes Store downloads unresponsive for almost 48 hours http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/ TheAppleBlog, published by and for the day-to-day Apple user, is a prominent source for news, reviews, walkthroughs, and real life application of all Apple products. Thu, 08 Jan 2009 06:44:20 +0000 http://wordpress.org/?v=2.6.5 By: Jonathan http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-119543 Jonathan Wed, 13 Aug 2008 11:59:45 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-119543 I am seeing this problem - I have the latest version of itunes, I have authorized my computer (new), I can purchase new music, I can play protected content that I manually copied from an external disk but the Store->check for purchases option gives the error reported above ... i have tried this many times over last 48 hours. Real pain in the neck - the servers seem to be available to make new sales but are not available to fulfill the expectations set when I bought music from apple that I would be able to move the content to another computer through this feature. Reported the problems 48 hours ago to support got an automatic response since then nothing. I am seeing this problem - I have the latest version of itunes, I have authorized my computer (new), I can purchase new music, I can play protected content that I manually copied from an external disk but the Store->check for purchases option gives the error reported above … i have tried this many times over last 48 hours. Real pain in the neck - the servers seem to be available to make new sales but are not available to fulfill the expectations set when I bought music from apple that I would be able to move the content to another computer through this feature. Reported the problems 48 hours ago to support got an automatic response since then nothing.

]]> By: Jon http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-118462 Jon Fri, 11 Jul 2008 16:21:16 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-118462 I called Att to forward my calls and rest the password to my phone since i forgot it.... And it seemed to get the phone working... can call and receive calls, but no settings are there and it still won't connect to iTunes. I called Att to forward my calls and rest the password to my phone since i forgot it…. And it seemed to get the phone working… can call and receive calls, but no settings are there and it still won’t connect to iTunes.

]]> By: blah http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-115258 blah Tue, 25 Mar 2008 04:51:10 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-115258 I've experienced this error for 6 months I'm about to march on apple with an AR-15 I’ve experienced this error for 6 months

I’m about to march on apple with an AR-15

]]> By: zak http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-114828 zak Sat, 01 Mar 2008 18:33:55 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-114828 i bought 2 movies and they wont download because it says i do not have enough space and says clean out your recycle bin and i did but still does not work what do i do i bought 2 movies and they wont download because it says i do not have enough space and says clean out your recycle bin and i did but still does not work what do i do

]]> By: Brad http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-113260 Brad Tue, 08 Jan 2008 01:34:38 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-113260 yeah i just tried to download a movie and the same icon pops up saying the itunes store is unavailable for checking purchases...its really pissing me off yeah i just tried to download a movie and the same icon pops up saying the itunes store is unavailable for checking purchases…its really pissing me off

]]> By: KM http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-110056 KM Thu, 20 Sep 2007 14:32:15 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-110056 They issued me 5 free songs and an apology. Of course, I STILL can't download my 28 songs that were eaten during a recent iTunes upgrade, let alone the 5 free songs. BECAUSE IT'S STILL DOWN A WEEK LATER!!!! They issued me 5 free songs and an apology. Of course, I STILL can’t download my 28 songs that were eaten during a recent iTunes upgrade, let alone the 5 free songs. BECAUSE IT’S STILL DOWN A WEEK LATER!!!!

]]> By: Apple issues song credits as apology for iTunes Store problems - The Apple Blog http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-110011 Apple issues song credits as apology for iTunes Store problems - The Apple Blog Wed, 19 Sep 2007 20:13:45 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-110011 [...] week many people had issues with not being able to download their songs from the iTunes Store despite the fact that their credit cards had been charged (I was included in [...] [...] week many people had issues with not being able to download their songs from the iTunes Store despite the fact that their credit cards had been charged (I was included in [...]

]]> By: Gene Butler http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109846 Gene Butler Fri, 14 Sep 2007 18:23:32 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109846 I have had the same issue. I reported this to Apple, and have been back and forth with emails. The last one from them was 9/12 where they said it was a system error, Apple techs were working on it, and that I'd be getting a message from them when the problem was fixed. As of 9/14 in the afternoon EDT, I have not yet gotten a 'all fixed' email. I will try to check the purchase later this evening. I have had the same issue. I reported this to Apple, and have been back and forth with emails. The last one from them was 9/12 where they said it was a system error, Apple techs were working on it, and that I’d be getting a message from them when the problem was fixed. As of 9/14 in the afternoon EDT, I have not yet gotten a ‘all fixed’ email. I will try to check the purchase later this evening.

]]> By: Joey Gibson http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109833 Joey Gibson Fri, 14 Sep 2007 13:43:27 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109833 I tried to download my purchase again last night (09/13) around 11:30 and it finally worked, after three days of not working. I tried to download my purchase again last night (09/13) around 11:30 and it finally worked, after three days of not working.

]]> By: Alex Morse http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109832 Alex Morse Fri, 14 Sep 2007 13:29:29 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109832 You know, it's entirely possible they changed the addresses or DNS servers for their iTunes servers. Even if they do this correctly, individual ISPS can botch it up severely. I've had that happen to me with my servers. Roadrunner took two weeks to accept my update, when most of the world took only a few hours. You know, it’s entirely possible they changed the addresses or DNS servers for their iTunes servers. Even if they do this correctly, individual ISPS can botch it up severely. I’ve had that happen to me with my servers.

Roadrunner took two weeks to accept my update, when most of the world took only a few hours.

]]> By: Yong Hwee http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109821 Yong Hwee Fri, 14 Sep 2007 02:08:11 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109821 I've been having this issue for 2 days now. It's really annoying but I'll wait one more day. I’ve been having this issue for 2 days now. It’s really annoying but I’ll wait one more day.

]]> By: AT http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109818 AT Thu, 13 Sep 2007 22:00:49 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109818 Yes I have had this and it is really pissing me off! Yes I have had this and it is really pissing me off!

]]> By: Andrewjd http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109816 Andrewjd Thu, 13 Sep 2007 20:19:07 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109816 Here in the UK I downloaded two songs on yesterday (Thursday) with no problems. Very quick actually. Here in the UK I downloaded two songs on yesterday (Thursday) with no problems. Very quick actually.

]]> By: Reeves http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109810 Reeves Thu, 13 Sep 2007 14:24:52 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109810 126 Items Purchased since Sept. 11, Still pending download, still unable to "Check Purchases" The back and forth from Apple Support has been frustrating, and yesterday's last response from them was basically "We know the problem, wait 4 hours and try again, but it's probably your ISP" I just want them to tell me what is actually wrong. Hell, credit my account for the purchases and give me my money back. Now, this all started when I tried to buy the Kanye West album "Graduation" - Thank goodness I've been able to procure it by "other means" but I still want my purchase! 126 Items Purchased since Sept. 11, Still pending download, still unable to “Check Purchases”

The back and forth from Apple Support has been frustrating, and yesterday’s last response from them was basically “We know the problem, wait 4 hours and try again, but it’s probably your ISP”

I just want them to tell me what is actually wrong. Hell, credit my account for the purchases and give me my money back.

Now, this all started when I tried to buy the Kanye West album “Graduation” - Thank goodness I’ve been able to procure it by “other means” but I still want my purchase!

]]> By: Joey Gibson http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109809 Joey Gibson Thu, 13 Sep 2007 13:48:30 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109809 I bought a single song two days ago and had this problem. As of 9:47 on 9/13, I still get the error panel from your screenshot. What's strange, though, is that I was able to purchase and download an entire album from iTMS yesterday. I just can't get the single I bought two days ago. Very odd. I bought a single song two days ago and had this problem. As of 9:47 on 9/13, I still get the error panel from your screenshot. What’s strange, though, is that I was able to purchase and download an entire album from iTMS yesterday. I just can’t get the single I bought two days ago. Very odd.

]]> By: Josh Pigford http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109808 Josh Pigford Thu, 13 Sep 2007 13:34:02 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109808 @midloviking: Yeah, I just did it again to be sure, but still no go. This really has to be an Apple issue as there are a very large number of people who are all having the exact same issue as I am. @midloviking: Yeah, I just did it again to be sure, but still no go. This really has to be an Apple issue as there are a very large number of people who are all having the exact same issue as I am.

]]> By: Alex Morse http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109807 Alex Morse Thu, 13 Sep 2007 13:15:38 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109807 I bought the newest collective soul album yesterday from the US store, no problems. I bought the newest collective soul album yesterday from the US store, no problems.

]]> By: midloviking http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109805 midloviking Thu, 13 Sep 2007 12:50:02 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109805 make sure your computer is AUTHORIZED under the Store menu in iTunes. Some how my two computers were deauthorized and I had to reauthorize in order to download some stuff. Hope this helps. make sure your computer is AUTHORIZED under the Store menu in iTunes. Some how my two computers were deauthorized and I had to reauthorize in order to download some stuff. Hope this helps.

]]> By: Tom http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109804 Tom Thu, 13 Sep 2007 12:11:27 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109804 No problems in the Finnish store. I downloaded a 41 track album yesterday and it seemed quicker than usual to me?? No problems in the Finnish store. I downloaded a 41 track album yesterday and it seemed quicker than usual to me??

]]> By: Mike http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109802 Mike Thu, 13 Sep 2007 11:22:42 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109802 I'm using the UK store in London. I bought the new Hard-Fi album the day before yesterday. There should have been a video, which never downloaded, though all the music tracks did. When I tried to redownload it I got the old "Purchases can only be downloaded once" message, then emailed Apple and got the "try checking for purchases" line before getting the "store is currently unavailable" message. All a bit annoying. I’m using the UK store in London. I bought the new Hard-Fi album the day before yesterday. There should have been a video, which never downloaded, though all the music tracks did. When I tried to redownload it I got the old “Purchases can only be downloaded once” message, then emailed Apple and got the “try checking for purchases” line before getting the “store is currently unavailable” message. All a bit annoying.

]]> By: Charles O'Rourke http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109801 Charles O'Rourke Thu, 13 Sep 2007 10:39:55 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109801 I've bought and downloaded both music and movies (in addition to podcasts) during the past 48 hours. Not sure what could be different about my setup. I'm in the United States. I’ve bought and downloaded both music and movies (in addition to podcasts) during the past 48 hours. Not sure what could be different about my setup. I’m in the United States.

]]> By: Jesse http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109799 Jesse Thu, 13 Sep 2007 04:16:01 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109799 Yeah, I've got this error for the last few days after trying to buy a couple of music videos from the Australian iTunes Store. The weird thing is that I've also downloaded an album in between then and now, and that came through without a hitch. My response from iTunes support was not very helpful. They just told me to check that my version of iTunes was up to date, then select 'check for purchases'. Even though I'd told them that doing so did not work. They also asked what ISP I'm with, and what sort of connection I'm on. Seemed as if they still considered it to be a user error rather than something in their system. Yeah, I’ve got this error for the last few days after trying to buy a couple of music videos from the Australian iTunes Store. The weird thing is that I’ve also downloaded an album in between then and now, and that came through without a hitch.
My response from iTunes support was not very helpful. They just told me to check that my version of iTunes was up to date, then select ‘check for purchases’. Even though I’d told them that doing so did not work. They also asked what ISP I’m with, and what sort of connection I’m on. Seemed as if they still considered it to be a user error rather than something in their system.

]]> By: Colin http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109798 Colin Thu, 13 Sep 2007 04:00:18 +0000 http://theappleblog.com/2007/09/12/itunes-store-downloads-unresponsive-for-almost-48-hours/#comment-109798 I don't buy any music but I do purchase a few videos here and there and since Saturday I've downloaded 2 without a problem plus a couple podcasts. I don’t buy any music but I do purchase a few videos here and there and since Saturday I’ve downloaded 2 without a problem plus a couple podcasts.

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