Apple issues song credits as apology for iTunes Store problems
Written on September 19, 2007 by Josh Pigford and 11 people have commented
Last week many people had issues with not being able to download their songs from the iTunes Store despite the fact that their credit cards had been charged (I was included in that bunch).
Today I received an email from iTunes Support with (among other things) the following note:
Please accept the following Five Song Credits as an apology for the delay in receiving your purchase. These credits are good for five songs of your choice from the iTunes Store.
I would assume I’m not the only person who will receive this but I also doubt Apple will do anything in regards to explaining what might have happened to cause the huge delays people experienced.
If you experienced download delays, have you received this credit from Apple?
Marcos on September 19th, 2007 at 3:59 pm
Yes, I got this credit last Tuesday soon after my download finally was able to go through.
Joel on September 19th, 2007 at 5:20 pm
How about some credits for all the iPod games that no longer work and all the people that were directed to buy incompatible games when they synced their new iPods?
http://www.reelsmart.com/2007/09/18/apple-screws-customers-that-bought-games-for-ipod/
They got me and I am pissed
Yong Hwee on September 19th, 2007 at 5:30 pm
I faced the same problem but sadly I’ve not received my credits. Could it be that I’m not using a credit card?
Jesse on September 19th, 2007 at 6:22 pm
I haven’t received anything yet, despite repeatedly emailing them about my delays. Maybe it’s just a US iTS thing?
Gene Butler on September 20th, 2007 at 10:48 am
I have not gotten my credit email either. However, like Joel in the #2 post, I got sucked into buying a game for the new nano that won’t play due to being non-compatible. I filed a problem report, and they did send me an email stating they would reverse the charge (this one time), so I’d suggest Joel you bring it to their attention and ask for a refund.
Liam on September 20th, 2007 at 2:57 pm
I didn’t receive any 5 store credits either…when I attempted to purchase an album when this issue happened.
DL on October 1st, 2007 at 7:19 pm
I got the credits too, but the downloads still aren’t working. ARGH!
minikperi on December 12th, 2007 at 6:52 pm
I faced the same problem but sadly I’ve not received my credits. Could it be that I’m not using a credit card?
gemigods on January 18th, 2008 at 9:08 pm
I haven’t rec’d any credits but my last download finally went through. But here’s another question…are any of you experiencing problems with movies? Half of the movies aren’t available to download in the US all of a sudden! What happened?