Comments on: Missing emails after installing Leopard? http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/ TheAppleBlog, published by and for the day-to-day Apple user, is a prominent source for news, reviews, walkthroughs, and real life application of all Apple products. Sat, 21 Nov 2009 21:25:42 +0000 http://wordpress.com/ hourly 1 By: Simon http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-57922 Simon Fri, 11 Sep 2009 14:48:49 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-57922 Many thanks for the help! Many thanks for the help!

]]> By: pearcepage http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-50771 pearcepage Fri, 17 Jul 2009 02:53:30 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-50771 Thanks, Paul. This your Terminal editing did the trick for me. Although I didn't need the last default to be changed. Just the 1st two worked great. You're a life saver. Thanks, Paul.
This your Terminal editing did the trick for me. Although I didn’t need the last default to be changed. Just the 1st two worked great. You’re a life saver.

]]> By: Paul Rauschelbach http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-43974 Paul Rauschelbach Tue, 02 Jun 2009 23:03:24 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-43974 The various values have changed in some version updates to Mac OS X. For me, it was changing the this value, JunkMailBehaviorHasBeenConfigured, to false. Also removing the JunkViewerAttributes seemed to be necessary. These can also be changed with Property List Editor, or it's possible it could be done in the Terminal with these commands. defaults write com.apple.mail JunkMailBehaviorHasBeenConfigured false defaults write com.apple.mail JunkMailInfoPanelHasBeenShown false defaults delete com.apple.mail JunkViewerAttributes The various values have changed in some version updates to Mac OS X. For me, it was changing the this value, JunkMailBehaviorHasBeenConfigured, to false. Also removing the JunkViewerAttributes seemed to be necessary. These can also be changed with Property List Editor, or it’s possible it could be done in the Terminal with these commands.

defaults write com.apple.mail JunkMailBehaviorHasBeenConfigured false
defaults write com.apple.mail JunkMailInfoPanelHasBeenShown false
defaults delete com.apple.mail JunkViewerAttributes

]]> By: Denver Minnich http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-38277 Denver Minnich Thu, 16 Apr 2009 13:56:43 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-38277 I desperately didn't want to lose all my folders and account settings, so I tried to implement nocholas' above method. Not having any experience in this area I was not able to follow his steps and instructions exactly. However, after opening the com.apple.mail.plist file in the Property List Editor application, I simply unchecked the line item labeled JunkMailInfoPanelHasBeenShown, saved & closed the file, opened Mail and IT WORKED! Everything appears to be restored as before the Leopard install. I desperately didn’t want to lose all my folders and account settings, so I tried to implement nocholas’ above method. Not having any experience in this area I was not able to follow his steps and instructions exactly. However, after opening the com.apple.mail.plist file in the Property List Editor application, I simply unchecked the line item labeled JunkMailInfoPanelHasBeenShown, saved & closed the file, opened Mail and IT WORKED! Everything appears to be restored as before the Leopard install.

]]> By: nicholas http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-34853 nicholas Tue, 17 Mar 2009 08:22:01 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-34853 Hi, I had the same issue – emails vanishing after Leopard upgrade. The Rebuild option didn't work for me, just didn't do anything. I did some searching and found a post on MacOSHints forum that involved fixing the com.apple.mail.plist file. I tried this myself and it fixed Mail, restoring all my messages. "I ran into this problem, and found a way to get mail.app working again without completely deleting the com.apple.mail.plist (found in your home folder within Library/Preferences for the previous poster). The console was showing a problem related to the junk mail rules, so I opened up the plist file in the Property List Editor.app (available free as part of Apple's XCode/developer download bundle). There were two entries whose name started with JunkMail, so I deleted those. I then looked at a clean new Leopard mail preferences file, and copied its junk mail settings. These were: JunkMailBehavior - String - 1 junkMailTrustheaders - Boolean - Yes You'll need to quit mail.app, make those changes to the plist file, and then run it again. In my case, that let me access all my accounts again and run perfectly. I really didn't want to recreate my multiple account settings again. Your mileage may vary of course, but this worked like a charm for me. You could probably use the 'defaults' command line tool to do the same without the Property List Editor too." from: http://forums.macosxhints.com/archive/index.php/t-97495.html Hi, I had the same issue – emails vanishing after Leopard upgrade. The Rebuild option didn’t work for me, just didn’t do anything. I did some searching and found a post on MacOSHints forum that involved fixing the com.apple.mail.plist file. I tried this myself and it fixed Mail, restoring all my messages.

“I ran into this problem, and found a way to get mail.app working again without completely deleting the com.apple.mail.plist (found in your home folder within Library/Preferences for the previous poster).

The console was showing a problem related to the junk mail rules, so I opened up the plist file in the Property List Editor.app (available free as part of Apple’s XCode/developer download bundle). There were two entries whose name started with JunkMail, so I deleted those. I then looked at a clean new Leopard mail preferences file, and copied its junk mail settings. These were:

JunkMailBehavior – String – 1
junkMailTrustheaders – Boolean – Yes

You’ll need to quit mail.app, make those changes to the plist file, and then run it again. In my case, that let me access all my accounts again and run perfectly. I really didn’t want to recreate my multiple account settings again.

Your mileage may vary of course, but this worked like a charm for me. You could probably use the ‘defaults’ command line tool to do the same without the Property List Editor too.”
from: http://forums.macosxhints.com/archive/index.php/t-97495.html

]]> By: MacLoyal http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30933 MacLoyal Mon, 02 Feb 2009 18:52:51 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30933 I tried moving these three items to my desktop and got myself in more trouble. I lost my Mail Profiles except one and my saved folders except two and none of my saved emails came back in my remaining folders. I had hundreds of critical emails in the unrestored folders. I had archived them before the upgrade so I wasn't in a full out panic. I called AppleCare today and got walked through the process. I was told my mistake was in not quitting Mail before I pulled the ~/Library/Preferences/com.apple.mail.plist file to my desktop. The other two folders don't have to be moved. After that while on the desktop, highlight your plist and use Control-click to get to the command to Copy the plist. Open Mail again and then open finder window with only Preferences (~Library>Preferences) highlighted. Go to the Finder>Edit>Paste function of the toolbar. It will ask if you want to replace the newly created plist with the one you just copied. Select replace. You may need to close and open Mail again. I tried so many things that my memory is a bit fuzzy. That should restore all our Mail Profiles and retrieve your messages. It even brought back my mail folder structure of messages I'd sorted and saved and put all the saved messages back where they belong. I didn't have to get into my archived messages file after all. I did have to rebuild my ISP email profile because it got wiped out in my haste last night. Make sure you know your password! It restored all the rest of the information as soon as I put in my password. It's even working to let me send from that account for the first time in months. I hope this helps and doesn't further confuse the issue. I tried moving these three items to my desktop and got myself in more trouble. I lost my Mail Profiles except one and my saved folders except two and none of my saved emails came back in my remaining folders. I had hundreds of critical emails in the unrestored folders. I had archived them before the upgrade so I wasn’t in a full out panic.

I called AppleCare today and got walked through the process. I was told my mistake was in not quitting Mail before I pulled the ~/Library/Preferences/com.apple.mail.plist file to my desktop. The other two folders don’t have to be moved.

After that while on the desktop, highlight your plist and use Control-click to get to the command to Copy the plist. Open Mail again and then open finder window with only Preferences (~Library>Preferences) highlighted. Go to the Finder>Edit>Paste function of the toolbar. It will ask if you want to replace the newly created plist with the one you just copied. Select replace. You may need to close and open Mail again. I tried so many things that my memory is a bit fuzzy.

That should restore all our Mail Profiles and retrieve your messages. It even brought back my mail folder structure of messages I’d sorted and saved and put all the saved messages back where they belong. I didn’t have to get into my archived messages file after all.

I did have to rebuild my ISP email profile because it got wiped out in my haste last night. Make sure you know your password! It restored all the rest of the information as soon as I put in my password. It’s even working to let me send from that account for the first time in months.

I hope this helps and doesn’t further confuse the issue.

]]> By: Upgraded to Leopard from tiger, no mail - Mac-Forums.com http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30912 Upgraded to Leopard from tiger, no mail - Mac-Forums.com Mon, 02 Feb 2009 05:11:20 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30912 [...] I found instructions about correcting this but thus far the Rebuild option is not working. Missing emails after installing Leopard? - TheAppleBlog Like several people who posted I'm unsure where to move the three files from the library. I've [...] [...] I found instructions about correcting this but thus far the Rebuild option is not working. Missing emails after installing Leopard? – TheAppleBlog Like several people who posted I’m unsure where to move the three files from the library. I’ve [...]

]]> By: Neville http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30895 Neville Sun, 01 Feb 2009 17:55:39 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-30895 I have tried the fix but it didn't work, Couldn't find ~/Library/Mail Downloads (although all the old mail files ARE in the new Mail folder (in text form) as I didn't delete anything before installing Leopard - did back up to HDD though - but Rebuild does nothing! Any more ideas? I have tried the fix but it didn’t work, Couldn’t find ~/Library/Mail Downloads (although all the old mail files ARE in the new Mail folder (in text form) as I didn’t delete anything before installing Leopard – did back up to HDD though – but Rebuild does nothing! Any more ideas?

]]> By: Nolo http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19384 Nolo Wed, 10 Dec 2008 21:26:40 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19384 WOW!!! That was a HUGE help, I greatly appreciate it. I had a lot of emails in a ton of folders and I thought that for sure they were gone.... Thanks!!! WOW!!! That was a HUGE help, I greatly appreciate it. I had a lot of emails in a ton of folders and I thought that for sure they were gone…. Thanks!!!

]]> By: Yogesh Palekar http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19383 Yogesh Palekar Wed, 10 Dec 2008 00:56:37 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19383 Great Help...problem get solved and most simpler solution Great Help…problem get solved and most simpler solution

]]> By: angela http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19382 angela Thu, 07 Aug 2008 02:15:20 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19382 Thanks so much. Fixed the problem perfectly and the solution was way simplier than the other suggestions I found online. Thanks so much. Fixed the problem perfectly and the solution was way simplier than the other suggestions I found online.

]]> By: Kali http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19381 Kali Wed, 28 May 2008 21:58:56 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19381 where do they get moved to? Do you drag and drop the,m on your desk top and then move them back? where do they get moved to? Do you drag and drop the,m on your desk top and then move them back?

]]> By: Jaybee http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19380 Jaybee Tue, 26 Feb 2008 13:20:07 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19380 Z - exactly the same situation on my computer. This sucks - never had any problems with mail doing this before, this has effected my inbox, drafts and sent items. Mail that has been dragged into a folder is not effected. Some of my "work in progress" or reminder emails were ones I really wanted. I could just see the titles, rebuild made the titles disappear too. Glum :( Z – exactly the same situation on my computer. This sucks – never had any problems with mail doing this before, this has effected my inbox, drafts and sent items. Mail that has been dragged into a folder is not effected. Some of my “work in progress” or reminder emails were ones I really wanted. I could just see the titles, rebuild made the titles disappear too. Glum :(

]]> By: Z http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19379 Z Fri, 18 Jan 2008 18:39:57 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19379 I tried the rebuild and now only got 2 emails. All my emails are wiped out. Tried also the import, but it would just create the import files into a separate box instead of integrating into my main email box, any suggestions? I tried the rebuild and now only got 2 emails. All my emails are wiped out. Tried also the import, but it would just create the import files into a separate box instead of integrating into my main email box, any suggestions?

]]> By: Kevin http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19378 Kevin Sat, 12 Jan 2008 18:18:33 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19378 What do you mean move them over, from where to where? How do you move them over and how do I know if it is the old mail and not the new mail files? I have already installed leopard and tried importing my old mail box but there is still mail missing from a year ago. What do you mean move them over, from where to where? How do you move them over and how do I know if it is the old mail and not the new mail files? I have already installed leopard and tried importing my old mail box but there is still mail missing from a year ago.

]]> By: Colleen http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19377 Colleen Thu, 20 Dec 2007 02:36:45 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19377 I tried this and it didn't work. There are a lot of emails missing. Any other ideas? I tried this and it didn’t work. There are a lot of emails missing. Any other ideas?

]]> By: Dave http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19376 Dave Wed, 31 Oct 2007 02:58:33 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19376 I did an erase and install also. Got back about 20 gigs just clearing out junk and decided to not reinstall some stuff I didn't need. But my saved emails weren't there. I figured someone would have a fix. Thanks for the tip. It worked easily. I did an erase and install also. Got back about 20 gigs just clearing out junk and decided to not reinstall some stuff I didn’t need. But my saved emails weren’t there. I figured someone would have a fix. Thanks for the tip. It worked easily.

]]> By: Jeremy Brooks http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19374 Jeremy Brooks Tue, 30 Oct 2007 18:13:37 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19374 Well, I decided to just make my own central location. If anybody is interested, I'll be collecting links to data migration/Leopard upgrade tips here: http://www.whirljack.net/jeremybrooks/2007/10/30/the-leopard-is-coming/ Well, I decided to just make my own central location. If anybody is interested, I’ll be collecting links to data migration/Leopard upgrade tips here: http://www.whirljack.net/jeremybrooks/2007/10/30/the-leopard-is-coming/

]]> By: Jeremy Brooks » The Leopard Is Coming http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19373 Jeremy Brooks » The Leopard Is Coming Tue, 30 Oct 2007 18:12:31 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19373 [...] First off, here’s how to get your Mail accounts back, and fix the indexes: Missing emails after installing Leopard [...] [...] First off, here’s how to get your Mail accounts back, and fix the indexes: Missing emails after installing Leopard [...]

]]> By: Jeremy Brooks http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19372 Jeremy Brooks Tue, 30 Oct 2007 18:05:51 +0000 http://theappleblog.com/2007/10/30/missing-emails-after-installing-leopard/#comment-19372 Thanks for the tip. I am getting ready to install Leopard this week (full backup, then clean install) and I have been looking for this kind of information. It would be really nice if there was a spot with all these tips together. For example, here are the files you need for iTunes data and preferences, Mail data, iPhoto data, etc. I want to migrate my current data to Leopard after the install, but I am still searching for good how-to's for various apps. At least I know Mail will work afterwards. Thanks for the tip. I am getting ready to install Leopard this week (full backup, then clean install) and I have been looking for this kind of information.
It would be really nice if there was a spot with all these tips together. For example, here are the files you need for iTunes data and preferences, Mail data, iPhoto data, etc. I want to migrate my current data to Leopard after the install, but I am still searching for good how-to’s for various apps.
At least I know Mail will work afterwards.

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