Comments on: Apple Ignoring Support Requests for MobileMe? http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/ TheAppleBlog, published by and for the day-to-day Apple user, is a prominent source for news, reviews, walkthroughs, and real life application of all Apple products. Sun, 22 Nov 2009 02:20:07 +0000 http://wordpress.com/ hourly 1 By: Mark http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-51886 Mark Fri, 24 Jul 2009 23:15:08 +0000 http://theappleblog.com/?p=3729#comment-51886 I am totally frustrated with MobileMe. I have not had the ability to sync Calendars and Contacts for a week. The "Engineers" are supposedly investigating the matter. I suspect that they've done nothing. This is a core function of their service that I'm paying for - how difficult can this be? I would strongly advise anyone considering Mobile Me to not do it. They can't do what they advertise! I am totally frustrated with MobileMe. I have not had the ability to sync Calendars and Contacts for a week. The “Engineers” are supposedly investigating the matter. I suspect that they’ve done nothing. This is a core function of their service that I’m paying for – how difficult can this be?

I would strongly advise anyone considering Mobile Me to not do it. They can’t do what they advertise!

]]> By: Polly http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-48223 Polly Mon, 29 Jun 2009 14:21:34 +0000 http://theappleblog.com/?p=3729#comment-48223 I am unable to sys my contacts with mobile me account. What can I do to correct it. I have a mobile me account my computer that works great, just bought a computer for my husband and it does not sync with his contact on his computer. What is wrong. Polly I am unable to sys my contacts with mobile me account. What can I do to correct it. I have a mobile me account my computer that works great, just bought a computer for my husband and it does not sync with his contact on his computer. What is wrong. Polly

]]> By: tracy http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-45829 tracy Mon, 15 Jun 2009 01:08:34 +0000 http://theappleblog.com/?p=3729#comment-45829 I canceled mobileme last summer and I can't get it off of my "sync" choice in iTunes. I even went into program manager on my pc and deleted all parts of the program. I still can't sync my contact. It keeps saying it will push thru mobileme, and will not allow any other choice!!!!! Any suggestions. Calling, emailing, or chatting for help is POINTLESS. I canceled mobileme last summer and I can’t get it off of my “sync” choice in iTunes. I even went into program manager on my pc and deleted all parts of the program. I still can’t sync my contact. It keeps saying it will push thru mobileme, and will not allow any other choice!!!!! Any suggestions. Calling, emailing, or chatting for help is POINTLESS.

]]> By: Justin http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-28049 Justin Tue, 06 Jan 2009 03:23:38 +0000 http://theappleblog.com/?p=3729#comment-28049 Apple has clearly bitten off more than it can chew. Where do we start with issues? Repeating events - what a joke - MobileMe needs a "Delete All Future" events in addition to "Delete All". Furthermore, "Delete All" needs to apply only to those true duplicates of the recurring event (not the shifted variants - such as those that were customised, repositioned and contained notes). Apple has clearly bitten off more than it can chew. Where do we start with issues? Repeating events – what a joke – MobileMe needs a “Delete All Future” events in addition to “Delete All”. Furthermore, “Delete All” needs to apply only to those true duplicates of the recurring event (not the shifted variants – such as those that were customised, repositioned and contained notes).

]]> By: optoteogscear http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-28048 optoteogscear Mon, 29 Dec 2008 01:36:27 +0000 http://theappleblog.com/?p=3729#comment-28048 ckggavpzdrutprdwwell, hi admin adn people nice forum indeed. how's life? hope it's introduce branch ;) ckggavpzdrutprdwwell, hi admin adn people nice forum indeed. how’s life? hope it’s introduce branch ;)

]]> By: A.I. Disk Brings MobileMe iDisk to the iPhone | The Apple Blog http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22991 A.I. Disk Brings MobileMe iDisk to the iPhone | The Apple Blog Fri, 24 Oct 2008 23:01:03 +0000 http://theappleblog.com/?p=3729#comment-22991 [...] cloud is gaining ground. Despite early hiccups, I signed up for a MobileMe account shortly after purchasing my iPhone and I haven’t looked [...] [...] cloud is gaining ground. Despite early hiccups, I signed up for a MobileMe account shortly after purchasing my iPhone and I haven’t looked [...]

]]> By: HAE http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22990 HAE Fri, 12 Sep 2008 13:30:20 +0000 http://theappleblog.com/?p=3729#comment-22990 I've had consistent mobile me problems for three weeks. I never got notice mac was switching over even though I pay for my year the end of June. When I complained, they assured me they sent ONE EMAIL in June. I no longer use the phone and had switched all email correspondence to mac. My address book contacts didn't transfer. Mobile me is the worst e-mail service I've ever had. After dragging through lists of "help" last week, I spent 45 minutes IMing with "tech support." I've been online 15 years and couldn't understand this person. He was worthless as help and I finally just logged off. Last week several people didn't get e-mails I sent. For the past 12+ hours, I can't even log onto mobile me. I CANNOT GET EMAIL. When I try to send e-mail, I get a message that server doesn't work. The only thing I did to the computer yesterday is download itunes updates. I never had trouble with mac.com and I've had an account for years. I trust my yahoo account still works. I can't believe Apple created something this bad. I’ve had consistent mobile me problems for three weeks. I never got notice mac was switching over even though I pay for my year the end of June. When I complained, they assured me they sent ONE EMAIL in June.

I no longer use the phone and had switched all email correspondence to mac. My address book contacts didn’t transfer. Mobile me is the worst e-mail service I’ve ever had.

After dragging through lists of “help” last week, I spent 45 minutes IMing with “tech support.” I’ve been online 15 years and couldn’t understand this person. He was worthless as help and I finally just logged off.

Last week several people didn’t get e-mails I sent. For the past 12+ hours, I can’t even log onto mobile me. I CANNOT GET EMAIL. When I try to send e-mail, I get a message that server doesn’t work. The only thing I did to the computer yesterday is download itunes updates.

I never had trouble with mac.com and I’ve had an account for years. I trust my yahoo account still works. I can’t believe Apple created something this bad.

]]> By: Michael http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22989 Michael Mon, 11 Aug 2008 01:18:18 +0000 http://theappleblog.com/?p=3729#comment-22989 I've waited for HOURS for a tech support person to respond to the MobileMe chat. The estimated 7 minutes response time on my screen has been stalled there for over an hour now. I have "chatted" with an on-line rep twice in the last 24 hours, only to be put off and disconnected without a reasonable solution. For a long-time Apple loyalist, this is an extreme let-down. I'm reconsidering my thoughts of buying more Apple stock. I’ve waited for HOURS for a tech support person to respond to the MobileMe chat. The estimated 7 minutes response time on my screen has been stalled there for over an hour now. I have “chatted” with an on-line rep twice in the last 24 hours, only to be put off and disconnected without a reasonable solution. For a long-time Apple loyalist, this is an extreme let-down. I’m reconsidering my thoughts of buying more Apple stock.

]]> By: Mark http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22988 Mark Sun, 10 Aug 2008 06:35:17 +0000 http://theappleblog.com/?p=3729#comment-22988 http://www.apple.com/ca/support/mobileme/contact.html?form=mail&topic=MobileMe%20Mail&subtopic=Sending%20Mail email support for mobileme http://www.apple.com/ca/support/mobileme/contact.html?form=mail&topic=MobileMe%20Mail&subtopic=Sending%20Mail

email support for mobileme

]]> By: Allison Sheridan http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22987 Allison Sheridan Sat, 09 Aug 2008 02:49:22 +0000 http://theappleblog.com/?p=3729#comment-22987 Charles - you're being unfair to Microsoft. Charles – you’re being unfair to Microsoft.

]]> By: Charles Finn http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22977 Charles Finn Fri, 08 Aug 2008 22:06:50 +0000 http://theappleblog.com/?p=3729#comment-22977 The MobileMess problems continue, and Apple is doing everything it can to fix the problem. That is, the problem of customers complaining about the lack of service or communication. There is no feedback link for MobileMess on Apple's website, and posts that complain about the service are summarily removed from the discussion forums. I spent two hours on the phone today trying to get help. I was hung up on twice, and the only "answer" I was given was that no one at Apple Customer Service or Tech Support can contact MobileMe support; they have no phone lines or email addresses (?). The only way to get help is via the online chat system, which is so overwhelmed that it simply tells you to try back later. Who knew Apple's support was now being provided by Microsoft? The MobileMess problems continue, and Apple is doing everything it can to fix the problem. That is, the problem of customers complaining about the lack of service or communication. There is no feedback link for MobileMess on Apple’s website, and posts that complain about the service are summarily removed from the discussion forums.

I spent two hours on the phone today trying to get help. I was hung up on twice, and the only “answer” I was given was that no one at Apple Customer Service or Tech Support can contact MobileMe support; they have no phone lines or email addresses (?). The only way to get help is via the online chat system, which is so overwhelmed that it simply tells you to try back later.

Who knew Apple’s support was now being provided by Microsoft?

]]> By: iPhoneFanClub.eu » Blog Archive » And the MobileMe Complaint Train Rolls On http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22986 iPhoneFanClub.eu » Blog Archive » And the MobileMe Complaint Train Rolls On Tue, 05 Aug 2008 15:22:43 +0000 http://theappleblog.com/?p=3729#comment-22986 [...] U.S. version of the Apple site. Go in the U.K. site and the Email form is as plain as day. However, online reports seem to indicate that people are just getting a standardized email exactly 48 hours after their [...] [...] U.S. version of the Apple site. Go in the U.K. site and the Email form is as plain as day. However, online reports seem to indicate that people are just getting a standardized email exactly 48 hours after their [...]

]]> By: And the MobileMe Complaint Train Rolls On | Cellphone Reviews http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22985 And the MobileMe Complaint Train Rolls On | Cellphone Reviews Tue, 05 Aug 2008 11:48:14 +0000 http://theappleblog.com/?p=3729#comment-22985 [...] version of the Apple site. Go in the U.K. site and the mail anatomy is as plain as day. However, online reports seem to indicate that humans are just getting a standardized e mail precisely 48 hours after their [...] [...] version of the Apple site. Go in the U.K. site and the mail anatomy is as plain as day. However, online reports seem to indicate that humans are just getting a standardized e mail precisely 48 hours after their [...]

]]> By: And the MobileMe Complaint Train Rolls On | Apple,iPhone,Mac,iPod http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22983 And the MobileMe Complaint Train Rolls On | Apple,iPhone,Mac,iPod Tue, 05 Aug 2008 01:21:58 +0000 http://theappleblog.com/?p=3729#comment-22983 [...] of the Apple site. Go in the U.K. site and the newsletter style is as plain as day. However, online reports seem to indicate that folks are just getting a standardized e mail precisely 48 hours after their [...] [...] of the Apple site. Go in the U.K. site and the newsletter style is as plain as day. However, online reports seem to indicate that folks are just getting a standardized e mail precisely 48 hours after their [...]

]]> By: And the MobileMe Complaint Train Rolls On | Gizmos and Gadgets http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22984 And the MobileMe Complaint Train Rolls On | Gizmos and Gadgets Tue, 05 Aug 2008 01:21:58 +0000 http://theappleblog.com/?p=3729#comment-22984 [...] of the Apple site. Go in the U.K. site and the newsletter design is as plain as day. However, online reports seem to indicate that humans are just getting a standardized e mail precisely 48 hours after their [...] [...] of the Apple site. Go in the U.K. site and the newsletter design is as plain as day. However, online reports seem to indicate that humans are just getting a standardized e mail precisely 48 hours after their [...]

]]> By: And the MobileMe Complaint Train Rolls On | Cell phone News and Reviews http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22982 And the MobileMe Complaint Train Rolls On | Cell phone News and Reviews Tue, 05 Aug 2008 01:07:01 +0000 http://theappleblog.com/?p=3729#comment-22982 [...] other companies do who aren’t so worried about secrecy,” states Robert Scoble. However, online reports seem to propose that folks are just getting a standardized mail exactly 48 hours after their [...] [...] other companies do who aren’t so worried about secrecy,” states Robert Scoble. However, online reports seem to propose that folks are just getting a standardized mail exactly 48 hours after their [...]

]]> By: And the MobileMe Complaint Train Rolls On | PcBlue.com http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22981 And the MobileMe Complaint Train Rolls On | PcBlue.com Tue, 05 Aug 2008 01:05:30 +0000 http://theappleblog.com/?p=3729#comment-22981 [...] of the Apple site. Go in the U.K. site and the newsletter mold is as plain as day. However, online reports seem to indicate that society are just getting a standardized newsletter precisely 48 hours after [...] [...] of the Apple site. Go in the U.K. site and the newsletter mold is as plain as day. However, online reports seem to indicate that society are just getting a standardized newsletter precisely 48 hours after [...]

]]> By: And the MobileMe Complaint Train Rolls On | Gadget News http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22980 And the MobileMe Complaint Train Rolls On | Gadget News Tue, 05 Aug 2008 00:58:28 +0000 http://theappleblog.com/?p=3729#comment-22980 [...] of the Apple site. Go in the U.K. site and the newsletter anatomy is as plain as day. However, online reports seem to indicate that humans are just getting a standardized mail precisely 48 hours after their [...] [...] of the Apple site. Go in the U.K. site and the newsletter anatomy is as plain as day. However, online reports seem to indicate that humans are just getting a standardized mail precisely 48 hours after their [...]

]]> By: bevo http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22979 bevo Mon, 28 Jul 2008 11:02:38 +0000 http://theappleblog.com/?p=3729#comment-22979 Apple has terrible customer service? I am shocked?! Because I read a BusinessWeek article in late February that said the same thing. Wake up, folks. Apple delivers a Lexus like product at Lexus like prices but with Chevrolet like service. Apple has terrible customer service? I am shocked?! Because I read a BusinessWeek article in late February that said the same thing.

Wake up, folks. Apple delivers a Lexus like product at Lexus like prices but with Chevrolet like service.

]]> By: Brandon Eley http://theappleblog.com/2008/07/21/apple-ignoring-support-requests-for-mobileme/#comment-22978 Brandon Eley Fri, 25 Jul 2008 17:51:59 +0000 http://theappleblog.com/?p=3729#comment-22978 Just an update - Mine have been syncing now. I can't say what I did that worked... I must have tried everything. I turned Push on and off, reset my iPhone, did everything you could think of. Eventually I think it just *worked* out of the blue. Truly weird. Just an update – Mine have been syncing now. I can’t say what I did that worked… I must have tried everything. I turned Push on and off, reset my iPhone, did everything you could think of. Eventually I think it just *worked* out of the blue. Truly weird.

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