[houltmac]

I can confirm that iPhones are not serviceable by AASPs. The only placed you can take them are to the carriers stores, Apple Stores or via Apple directly.

I have had experience (with my boss' iPhone) of doing the whole thing through Apple (phone) and UPS to courier the device each way. The phone call was Monday, the box arrived Tuesday and it was returned, repaired and well on Thursday. I was very impressed with the service all around.