The Apple Blog

J Walk · 03-11-2008

I was moving all of my music onto my new MacBook, and decided to play a song. I was prompted with a notice that stated that I must authorize my account. I entered my iTunes account information, but then it said it had already been authorised on the maximum 5 accounts.

I went into the setting for my iTunes account and clicked on "Deauthorise all". After a little bit, a window came up that said that you can only deauthorise one time a year and I must wait another 2 months until I am able to deathorise all.

So now I am unable to listen to my DRM-ed iTunes music on my new Mac. What was Apple thinking? I'm glad I'm DRM-free now.

lonnie · 03-11-2008

What happened that you needed to deauthorize all twice? And do you have access to one of the 5 you are not using, you can deauthorize just one computer. DRM-free, oh how nice it would be.

J Walk · 03-11-2008

Yes, but the problem is that I want 2 computers (the ones I own) authorised and I don't know where/what the other ones are.

**baseballboy828** · 03-11-2008

Give Apple a call. I've heard plenty of stories of Apple being nice and deauthorizing more than once a year if you call and explain why. From what I heard, they tend to be especially nice when you just bought a new mac.

Good luck.

**Yuiichi** · 03-11-2008

I've heard the same stories as BBB. Give 'em a shout out and tell them your situation - they'll probably be glad to give you your yearly de-authorization.

How are you enjoying your new MacBook so far?

**Raven** · 03-13-2008

DRM-free all the way, over here! Authorizations my rear end; it's garbage like that that makes me so stubborn. :/

**Yuiichi** · 03-13-2008

I kind of wish there were more options for DRM free music in Canada. Right now, the only no-hassle digital download service I know of is iTunes Plus. Call me lazy, but I just love hitting the purchase button and know all of the filing and adding to the library is done for me. I just wish services like Amazon MP3 would hurry up in rolling out to Canada.

Speaking of Amazon, when are they going to bring Amazon.ca out of the stone ages?!

J Walk · 03-13-2008

Thanks for the tips guys, I'll have to give Apple a call sometime soon.

And yes, I agree with you all about going DRM-free. Amazon MP3 has worked out great for me. I'm sure we'll see it spread to more countries soon.

@Yuiichi I am just loving the new MacBook! I haven't had much time with it, but it's just been great so far. I'm really glad I went with black; the matte finish is pure bliss.

GnipGnop · 03-21-2008

This is something that is really turning me off of apple. I used to find no faults of apple, but this is ridiculous. It's our music once we download it, for christ's sake.

houltmac · 03-21-2008

Things to consider:

1. It's not an Apple thing, it's a record label thing.

2. Apple is generally quite helpful in these situations.

3. Frankly, it's the users fault. If you forget to de-authorize your own devices then who else it so blame?

4. This is very common with software, but no one &@#%&@#%&@#%&@#%&@#%es about that nearly as much.

03-11-2008	#1 (permalink)
J Walk Personal Shopping Specialist Join Date: Apr 2007 Location: Michigan, USA Posts: 310	I was moving all of my music onto my new MacBook, and decided to play a song. I was prompted with a notice that stated that I must authorize my account. I entered my iTunes account information, but then it said it had already been authorised on the maximum 5 accounts. I went into the setting for my iTunes account and clicked on "Deauthorise all". After a little bit, a window came up that said that you can only deauthorise one time a year and I must wait another 2 months until I am able to deathorise all. So now I am unable to listen to my DRM-ed iTunes music on my new Mac. What was Apple thinking? I'm glad I'm DRM-free now. __________________ MacBook Black 2.2GHz \| 1st Gen iPhone Last edited by J Walk; 03-28-2008 at 11:13 PM.

03-11-2008	#2 (permalink)
lonnie Personal Shopping Specialist Join Date: Dec 2006 Location: -TeXaS- Posts: 284	What happened that you needed to deauthorize all twice? And do you have access to one of the 5 you are not using, you can deauthorize just one computer. DRM-free, oh how nice it would be. __________________ 2.4 GHz Intel Core 2 Duo 20" new slim black back iMac with 4 GB RAM \| McKinleyBrown

03-11-2008	#3 (permalink)
J Walk Personal Shopping Specialist Join Date: Apr 2007 Location: Michigan, USA Posts: 310	Yes, but the problem is that I want 2 computers (the ones I own) authorised and I don't know where/what the other ones are. __________________ MacBook Black 2.2GHz \| 1st Gen iPhone Last edited by J Walk; 03-28-2008 at 11:14 PM.

03-11-2008	#4 (permalink)
baseballboy828 Assistant Store Manager Join Date: Nov 2006 Location: New Jersey Posts: 2,253	Give Apple a call. I've heard plenty of stories of Apple being nice and deauthorizing more than once a year if you call and explain why. From what I heard, they tend to be especially nice when you just bought a new mac. Good luck. __________________ iMac Intel Core Duo 17" 1.83Ghz, 2GB Crucial RAM ::Twitter : Ben Drucker Photography: Professional Photography Services :: Interested in a free trial Smugmug account?

03-11-2008	#5 (permalink)
Yuiichi Assistant Store Manager Join Date: Nov 2006 Location: Ontario, Canada Posts: 2,026	I've heard the same stories as BBB. Give 'em a shout out and tell them your situation - they'll probably be glad to give you your yearly de-authorization. How are you enjoying your new MacBook so far? __________________ My Mac(s): MacBook, white - 2.0 GHz, 2 GB RAM, 80 GB HDD therewascake. - my personal blog. The Pike Chronicle - a monthly periodical.

03-13-2008	#6 (permalink)
Raven TAB Author Join Date: Apr 2007 Location: Greater Bostonia Posts: 522	DRM-free all the way, over here! Authorizations my rear end; it's garbage like that that makes me so stubborn. :/ __________________ PowerMac DualG5 2 Ghz, 4GB RAM, 820 GB hard drives 15'' MacBook Pro, 2.16 Ghz, 2 GB RAM - oh, and the Apple IIe

03-13-2008	#7 (permalink)
Yuiichi Assistant Store Manager Join Date: Nov 2006 Location: Ontario, Canada Posts: 2,026	I kind of wish there were more options for DRM free music in Canada. Right now, the only no-hassle digital download service I know of is iTunes Plus. Call me lazy, but I just love hitting the purchase button and know all of the filing and adding to the library is done for me. I just wish services like Amazon MP3 would hurry up in rolling out to Canada. Speaking of Amazon, when are they going to bring Amazon.ca out of the stone ages?! __________________ My Mac(s): MacBook, white - 2.0 GHz, 2 GB RAM, 80 GB HDD therewascake. - my personal blog. The Pike Chronicle - a monthly periodical. Last edited by Yuiichi; 03-13-2008 at 10:20 PM.

03-13-2008	#8 (permalink)
J Walk Personal Shopping Specialist Join Date: Apr 2007 Location: Michigan, USA Posts: 310	Thanks for the tips guys, I'll have to give Apple a call sometime soon. And yes, I agree with you all about going DRM-free. Amazon MP3 has worked out great for me. I'm sure we'll see it spread to more countries soon. @Yuiichi I am just loving the new MacBook! I haven't had much time with it, but it's just been great so far. I'm really glad I went with black; the matte finish is pure bliss. __________________ MacBook Black 2.2GHz \| 1st Gen iPhone

03-21-2008	#9 (permalink)
GnipGnop Cashier Join Date: Jan 2008 Posts: 24	This is something that is really turning me off of apple. I used to find no faults of apple, but this is ridiculous. It's our music once we download it, for christ's sake.

03-21-2008	#10 (permalink)
houltmac Mac Genius Join Date: Feb 2007 Location: United Kingdom Posts: 1,121	Things to consider: 1. It's not an Apple thing, it's a record label thing. 2. Apple is generally quite helpful in these situations. 3. Frankly, it's the users fault. If you forget to de-authorize your own devices then who else it so blame? 4. This is very common with software, but no one &@#%&@#%&@#%&@#%&@#%es about that nearly as much.

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