Memory chip in 17" Powerbook G4

[costelp1028]

I recently brought my 17" Powerbook G4 to an Apple Store to repair a faulty logic board that was preventing the computer from receiving a charge, then for a "Tune-up". Both times, the "Genius" working on my machine took out my supplemental 512 MB memory chip because they said it wasn't an Apple chip. Not being allowed to speak to the actually "Genius" that worked on my machine, it's unclear to me if it was removed because the chip was in fact faulty (hard to believe, since it's worked fine for the two years I've had the computer) or this is just a standard procedure that Apple does if they're trying to diagnose a problem with the computer and there's a non-Apple product in it. Has anyone else encountered such a policy when taking their laptop to an Apple store? Or is it possible that a memory chip could actually suddenly go faulty after two years?

[baseballboy828]

Standard procedure. I recommend that you remove all 3rd party RAM from machines when sending them to Apple for anything. They usually put the RAM sticks back, but occasionally I have heard they lose things. Especially in some busier AASP's (such as Tekserve in NYC) I have heard that they have lost CD's left in drives, RAM sticks, etc. It's always good to make a short printout from system profiler before bringing a machine in for service so you have a record of what's in the machine. Don't worry, your RAM is fine.