At first I thought I was alone, and that my iPhone 3GS was defective, but now it looks like battery complaints relating to iPhone OS 3.1 are far from isolated incidents. Apple is officially investigating the matter, according to The iPhone Blog, which is something the company generally only does if enough people crow loud [...]
In order to prepare for the arrival of Snow Leopard, and hopefully deflect some frustrated tech support calls, Apple overnight updated oodles of support documents and knowledge base articles. One of said documents could be vital to people looking to upgrade today, as it contains the blacklist of really incompatible software for 10.6.
The list is [...]
Small business owners have it hard, especially in the current world economic climate. They have lots to do, not enough resources, staff, and time to get it done. For many small business owners, computers are only one more thing to worry about. It doesn’t have to be that way.
For the past few months, I’ve been [...]
In an article in USA Today, Ron Johnson, Apple’s senior vice president of retail, describes upcoming changes to the hugely popular One to One training and support program.
Originally part of ProCare, One to One was launched in May 2007. $99 bought a 1-year membership, granting one 60-minute training or support session per week, up to [...]
In this installment of the App Store Roundtable, I talked to a few developers about issues with supporting their apps after a sale has been made. Many developers are concerned at the difficulty of providing any form of after sales support to customers. Minor problems with an app often lead to a bad review and a [...]
No wonder this went unnoticed by most people. In the grand history of non-newsworthy news, this is right up there.
Two days ago, Apple updated their MobileMe News page with the announcement of 24/7 Live Chat support. If you have a problem with MobileMe, and the topics on the main support pages don’t help, you can [...]
iLife ‘09 recently arrived and brought with it loads of goodies and new features for users upgrading from previous versions. iPhoto ’09’s facial recognition tech is the talk of the town, since it can apparently even distinguish between cats. Aspiring musicians can learn from the greats, albeit for a fee, via Garage Band’s “Artist Lessons”. [...]
MobileMe support is trying to push off support requests, hoping to buy enough time to get things under control. This past Wednesday I decided it was about time to change my new 3G iPhone to sync calendar, contacts and bookmarks with the “cloud” through MobileMe instead of through iTunes (which I rarely ever do). After [...]
I’ve had my iPhone for about 5 months now, and up until about 6 weeks ago it was pure bliss. Then suddenly my battery life started to go south, fast. When I first got the iPhone, I could easily go 2 to 3 days of moderate use without charging it. When the battery first started [...]
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